My appointment to replace my upper oil pan gasket/silicone(?) was scheduled for 3 hours, possibly 31/2. It ended up being 5 1/2 hrs. They explained why and all was fine, until I got the bill. I was quoted $360+ for the job. It ended up being over $500. They said the additional charge was because my model Ford Escape 2003 had a gasket where others had silicone. I was fine with that until I saw I had been charged $74 for an oil change along with a $15 hazmat charge. So basically $90 for an oil change. Really? Yah..won't be back!